Refund policy
Refund Policy
Your Delight is Our Goal
At Lit Vessels Christian Candle Co, we are dedicated to creating candles that enrich your spiritual experience and bring warmth to your home. We understand that sometimes things don't quite work out, and it's disappointing to receive a candle that isn’t perfect.
Damaged Items: If any of your candles arrive damaged, please follow these steps within 30 days of delivery, as shown by USPS or UPS tracking:
- Document the Damage: Snap clear photos of the damaged candles.
- Reach Out to Us: Email the photos along with your order details to support@litvessels.com.
- Resolution Process: We will review your submission and contact you to resolve the issue promptly.
Returns & Exchanges: We do not offer returns or exchanges at this time. Understanding the essence of a scent through a screen can be challenging, so we suggest trying our 4oz bundle deals and wax melts. These packs are designed to give you a preview of various scents, helping you choose your favorite before purchasing a full-size candle.
Need Assistance? Should you have any questions or require further assistance, please feel free to contact us. Our team is eager to ensure that your experience with us is nothing short of uplifting.